NowThumbtack and Google Local Services connect in one click. Yelp is coming soon.

Text messages and auto-calls are not switched on yet — replies and follow-ups go through the marketplace chat.

Help

How it works, and what to do when it does not

Short pages, no marketing. If you are here because something did not send, start with the AI did not reply.

Getting started

Key concepts

The words used throughout ReplyThemAll and what each one means.

Connecting Thumbtack

How to connect your Thumbtack account and what access it gives us.

Connecting Google Local Services

How to connect the Google Ads account that runs your Local Services Ads, and what access it gives us.

After you connect

What happens once Thumbtack or Google Local Services is connected: activation, Quick setup, testing the AI and where each business is managed.

How it works

How the AI responder works

The conditions that decide whether a reply is sent, in the order they are checked.

Triage and filtering

How every lead is scored before a reply is written, and what gets filtered out.

Follow-ups and timing

When follow-ups are sent, what stops them, and how to change the schedule.

Your business profile

The settings that shape what the AI says, and the ones worth spending time on.

Approving replies before they send

How to hold every AI reply for your approval, and when to stop.

Reading your statistics

The three numbers on the Statistics screen and what to do about each.

Channels

Texting customers

How the SMS channel works, and how opt-outs are handled.

Auto-calls for hot leads

How the call connection works and why we ring you first.

Billing

What you pay for

One charge per lead the AI actually answered, and the four cases that are never charged.

When a payment fails

What happens to your leads if a card is declined, and how to get running again.

Troubleshooting

The AI did not reply

Every reason a reply is held back, and what to do about each one.

A lead did not appear

Why a Thumbtack or Google request may not be in your dashboard yet, and which ones will never arrive.

Pausing everything

How to stop all automatic replies immediately.

Not covered here

Yelp is coming soon, so there are no pages about it yet — when a page appears, the feature works. Google Local Services connects from Sources the same way as Thumbtack.

Did not find the answer?

Write to us from the email you signed up with, so we can find your account right away. support@replythemall.com