Give it a minute
Thumbtack passes a new lead to us within about half a minute; Google Local Services leads reach us in about a minute. Once a lead reaches us, the AI answers within seconds. If a few minutes have passed and the lead is still not there, check the points below.
Check the connection
On Sources the card should say Connected. Disconnected means new leads are not reaching us — press Connect again. Needs reconnection means leads may still arrive but get no reply — press Reconnect and answer those yourself.
Leads that will not arrive
| Case | Why |
|---|---|
| Requests from before you connected | Thumbtack: older requests are not imported — answer them in Thumbtack. Google: leads from the 24 hours before you connected are brought in; older ones are not. |
| Requests that came while the source was disconnected | Thumbtack does not resend them after you reconnect — check your Thumbtack inbox for that period. Google: when you reconnect we pick up the last 24 hours; anything older stays only in Google Ads. |
| Requests outside your Thumbtack targeting | Thumbtack only sends leads that match the services, area and budget set in your Thumbtack account. |
| Requests outside your Google targeting | Google only sends Local Services leads that match the services, areas, budget and ad schedule set in Google Ads. A paused campaign or a budget that ran out means no new leads. |
Still missing
Write to support@replythemall.com with the customer’s name and roughly when the request came in. We can see whether it reached us and what happened to it.