Someone answered first
The customer messaged four businesses at once. The one who replied in two minutes is having the conversation; the other three are writing into a decision that is already made.
The first reply wins the job.
ReplyThemAll answers your marketplace leads in seconds, follows up when they go quiet, and tells you which one is worth stopping for.
No contract · A week with no leads costs nothing
Thumbtack · new lead
- 00:00Customer · ThumbtackAC quit around nine. Upstairs is 88 and the baby sleeps up there. Any chance someone can come tonight?
- 00:19ReplyThemAllThat is rough with a little one in the house. Is it blowing warm air, or nothing at all? Tell me what time tonight works for you and I will confirm as fast as I can.
- 02:11CustomerWarm air. Any time tonight would be amazing.
- 8h 54mAnother companyHi! Are you still looking for help with your AC?
11:47 PM · the owner was asleep
Why good companies lose leads they should have won
You were doing the work
Every hour you are best at your trade is an hour you are worst at answering your phone. The busiest days generate the most leads and the fewest replies.
Nobody followed up
Most leads go quiet once, not forever. One reply ten minutes later and one the next day recover a surprising number of them — and almost nobody sends them.
What happens when a lead arrives
Every step below runs whether you are asleep, on a ladder, or on another call.
00:19
Triaged and answered
Right in the marketplace chat, written for this customer and this job. Spam and tyre-kickers are filtered out before anything is sent.
+10 min
A nudge that says something new
Only if they have gone quiet. Never the same message twice.
+1 h … +7 d
A few more over a week, then it stops
Every one of them stops the moment the customer replies.
any hour
Your phone rings for the hot ones
Press 1 and you are talking to the customer, mid-conversation.
Seven leads, seven different answers
Examples of what the bot does beyond replying fast. Each one follows the same rules the real bot runs on: no made-up prices, no promised time slots, and the owner can take over at any moment.
Plumbing · ExampleTuesday, 1:40 AM
- 00:00CustomerWater heater in the garage is leaking, water all over the floor. I shut the main already. Can someone come in the morning?
- 00:17ReplyThemAllShutting the main was the right call — that stops it getting worse. Is the water coming from the bottom of the tank or from a pipe on top? A leaking tank usually means a new heater; a fitting is often a quick repair. Tell me when someone can be home tomorrow and I will confirm a time first thing.
- 00:41CustomerBottom of the tank I think. Home all morning.
- 00:41ReplyThemAll · systemOwner emailed: the customer replied, pick it up from here.
At 1:40 AM the customer got a useful answer instead of silence. By morning the owner knows it is probably a tank replacement and when someone is home.
Settings in play: Quiet hours: off · AI replies per lead: 1
Cleaning · ExampleTime from the lead arriving
- 00:00CustomerHow much for a 2 bed 1 bath? Just a regular clean.
- 00:12ReplyThemAllHappy to help with that. So the number I give you is the real one: when was it last cleaned professionally, and are there any pets? Once I know, I will confirm the price.
- 03:05CustomerAbout a year ago, no pets. Another place quoted me $110 though.
- 03:14ReplyThemAllWorth comparing, and I would rather give you the real number than guess low. Cheaper quotes often leave out things like baseboards and the inside of the microwave, so it helps to compare the same list. Which rooms matter most to you? I will confirm the exact price for those.
- 07:40CustomerKitchen and bathroom mostly. Could you do Saturday?
- 07:49ReplyThemAllKitchen and bathroom are where most of the time goes anyway. Would Saturday morning or afternoon suit you better? I will confirm the time and the price as soon as I hear back.
It did not argue, did not undercut and did not name a number it did not have. It asked what decides the price, and the owner quotes with all of it already known.
Settings in play: AI replies per lead: 3
Moving · ExampleTime from the lead arriving
- 00:00CustomerNeed a 2 bedroom apartment moved from Mesa to Tempe. 3rd floor, no elevator. Sometime mid-month.
- 00:15ReplyThemAllThird floor with no elevator is good to know up front — it changes the crew size. Any heavy items, like a piano, a safe or a treadmill? And which date mid-month are you leaning toward?
- +10 minReplyThemAllOne more thing for the Mesa move: roughly how many boxes? That tells me how long the job will take.
- +1 hReplyThemAllStill glad to help with the move to Tempe. Is it one fixed date, or are you flexible within a few days?
- +1 dReplyThemAllChecking in on the Mesa to Tempe move. If the date is settled, send it over and I will check the schedule.
- +2 hCustomerSorry, crazy week. The 15th — and yes, there is a treadmill.
- +2 hReplyThemAll · systemFollow-ups stopped. Owner emailed: the customer replied.
Every nudge asks something new instead of “just checking in”. The customer answered the third one, and the owner picks up a lead with the date and the heavy item already known.
Settings in play: Follow-ups: +10 min, +1 h, +1 d, +3 d, +7 d
Electrical · ExampleTime from the lead arriving
- 00:00CustomerHi! We help contractors rank #1 on Google. Only 3 spots left in your area this month — can I send a proposal?
- 00:04ReplyThemAll · systemFiltered out as spam. No reply sent, not billed.
- 00:04ReplyThemAll · systemOwner emailed once for the day: a lead was filtered.
Sales pitches and junk never get a reply and never reach your bill. You still see them in the dashboard, with the reason.
Settings in play: Lead filter: on
HVAC · ExampleTime from the lead arriving
- 00:00CustomerGetting quotes to replace a 15-year-old 3-ton unit, 1,800 sq ft single story. Asked two other companies too.
- 00:19ReplyThemAllFifteen years is about when replacing beats repairing, so good timing to compare. Is the furnace the same age, or just the outdoor unit? That decides between a matched system and AC only. Which days this week work for me to come out and measure?
- 00:52CustomerBoth the same age. Thursday afternoon?
- 3h 12mAnother company: “Hi! Are you still looking for a quote?”
It answered before the other two opened the app, and asked the question a technician would ask. By the time the next company wrote, the conversation was already about Thursday.
Settings in play: AI replies per lead: 1
Garage doors · ExampleTime from the lead arriving
- 00:00CustomerSpring snapped, my car is stuck inside. Need it today if possible.
- 00:11ReplyThemAllPlease don’t lift the door by hand with a broken spring — you would be holding its full weight. Is it one spring above the door or two along the sides? And what time today works for you?
- 06:30OwnerThis is Mike. I’m 20 minutes away with the spring on the truck. What’s the address?
- 06:30ReplyThemAll · systemOwner replied: the bot pauses on this lead, and follow-ups now count from the owner’s message.
The moment the owner writes, the bot steps back. A follow-up goes out only if the customer goes quiet after the owner’s message, never on top of a conversation that is already happening.
Settings in play: Pause after your reply: 60 min
Appliance repair · ExampleTime from the lead arriving
- 00:00CustomerHow much to fix a Samsung fridge that stopped cooling? The freezer still works.
- 00:14ReplyThemAllFreezer cold but fridge warm on a Samsung is often the evaporator fan or ice built up on the coil — two very different jobs. I will confirm a price once I know which: any clicking or buzzing from the back of the freezer? And what model number is on the sticker inside the door?
- 04:20CustomerRF28R7201SR. Yes, some clicking.
There was no price in the profile, so the bot did not invent one. It asked for the two details that decide the price, and the owner quotes with the model number in hand.
Settings in play: No prices in profile
Two minutes to set up
Connect your account
Sign in through the marketplace itself. We never ask for your password.
Tell the AI how to reply
One short note in Quick setup: what to say and what never to promise. Services, area and the job details already come with each lead from the marketplace.
Activate
Press Activate and your free trial starts. Want to read replies before they go out? Turn on “Hold replies for my approval” in Settings.
Answer first, every time
Every lead gets a reply in seconds, day or night, whether you are on a roof or asleep.
Where your leads come from
Thumbtack
Replies right in the Thumbtack chat, in your voice, and keeps the conversation going until you step in.
Typical reply: ~20 seconds
Google Local Services
Reads leads and writes replies back into the Local Services conversation.
Typical reply: ~1 minute
Yelp Planned
Yelp support is coming soon.
Typical reply: Coming soon
Built for your trade
The questions worth asking are different for a burst pipe and a biweekly clean.
HVAC companiesplumberscleaning companiesroofing contractorsmoving companieslocksmithsgarage door companiesappliance repair companieselectricianslandscaping and lawn care businessespest control companiespainting contractorshandyman businessesgeneral contractorspool and spa companieswindow and door companiesconcrete and masonry contractorswater damage and restoration companiestree servicesjunk removal companiescarpet cleaners
You pay for leads, not for software
$2.99
$1.49
- Billed weekly. No monthly fee, no contract, no setup fee.
- A week with no leads costs nothing.
- Leads we filter out as spam are not billed.
One extra job pays for hundreds of leads. That is the whole argument.
Questions people ask before signing up
Is this safe for my marketplace account?
You connect through the platform's own sign-in, and ReplyThemAll is built on its partner API. We never ask for or store your password, and we do not automate a browser pretending to be you.
Will it sound like a robot?
It reads the actual request and answers that request — the job, the address, the detail the customer volunteered. What makes replies sound generic is having nothing specific to say: the lead itself gives it that, and a short note from you on how to reply does the rest.
What if it says something wrong?
You can hold every reply for approval, and we recommend it for the first weeks. You also list things it must never say — firm prices, guaranteed times — and every reply is checked against that list before it goes out; one that breaks it is held for you instead. If the check itself is down, the reply is sent and marked so you can review it, so keep approval on while you rely on the list.
Can I take over a conversation?
Any time. Reply yourself and the AI steps back on that lead. If it runs out of replies while a customer is still waiting, we tell you rather than leaving them hanging.
What counts as a billable lead?
A lead we actually replied to. Spam and leads below your quality threshold are filtered out and cost nothing.
Can I cancel?
From the dashboard, whenever you like. There is no contract and nothing to negotiate.
Stop being third to reply
Connect one account and watch the next lead get answered before you have read it.
Start free trial