The conditions
| Condition | Where you change it |
|---|---|
| The account is not stopped over billing | Billing |
| Your email is confirmed | The sign-in link we emailed you |
| The business is enabled, not paused | Settings → Status |
| The marketplace connection works | Sources |
| Auto-reply is on for this lead | The lead page |
| The AI reply limit for this lead is not used up | Settings → AI replies per lead |
| You have not replied yourself recently | Settings → stay quiet after you reply |
| The current time is outside your quiet hours | Settings → quiet hours |
Follow-ups are counted separately
The reply limit applies to answers, not to follow-ups. Setting it to 1 — the default — means the AI answers once and then follows up with a silent customer on your follow-up schedule, five times by default, without using the limit.
What goes into a reply
The customer's request, everything they answered on the marketplace form, the conversation so far, and your business profile. That last part is what makes the difference between a reply that sounds like you and one that sounds like anyone.
The AI is instructed never to state prices, availability or credentials that you have not given it. If it needs a number it does not have, it says you will confirm.