Steps
- Sign up, then on Sources choose Connect Google Local Services.
- Sign in with the Google account you use for Google Ads — often the work address, not the personal one — and allow access to Google Ads.
- We find the Google Ads accounts that run Local Services Ads and connect each business. Its time zone comes from Google Ads, so lead times and quiet hours follow it.
- You come back to a one-minute Quick setup: how to reply, the phone customers may call, whether the AI keeps the conversation going.
- Press “Save and activate” — or “Activate free trial” later, on the overview or on Sources. Until then the business is connected but the AI does not answer; your free trial starts at activation.
What the connection allows
Reading new Local Services leads and their messages, and replying in that conversation. New leads reach your dashboard in about a minute.
We cannot change your campaigns, budget, service areas, profile or payment details.
You can disconnect at any time from Sources. No new leads arrive after that; existing leads stay in your dashboard.
Phone numbers from Google
When Google shows a customer's number with an extension, it is Google's forwarding line, not the customer's own phone. The dashboard shows the number and the extension: dial both to reach the customer. No texts or automatic calls go to such a number.
Calls from your ad keep ringing your business as they do today. The AI answers in the Local Services chat.
If Google signs in but nothing connects
| What Google said | What to do |
|---|---|
| Not connected to any Google Ads account | Sign in with the address you use for Google Ads — often the work one, not the personal one. |
| No Local Services Ads campaign | None of the Google Ads accounts has a Local Services Ads campaign, so there are no leads to read. Nothing was connected. |
| Already connected to a different ReplyThemAll account | Write to support@replythemall.com and we will sort out who it belongs to. |
If the Google Ads account is not yours
On Sources, open “The Google Ads account isn’t yours?” and create a link. Send it to someone with access to the Google Ads account: they sign in with their own Google account, with no sign-up here, and the account connects to your dashboard.
The link works once and expires in 7 days.
If the connection breaks
If Google stops accepting our connection, we email you and the dashboard shows a red notice. Google leads stop arriving until you reconnect: press Reconnect on Sources — it is the same Google sign-in, and your leads and settings stay as they were.