Thumbtack · plumbers
Emergency plumbing leads are decided in minutes and charged on arrival. Being the best plumber on the list is worth nothing if you are the third to reply.
Replies in ~20 seconds · Official API
Water on the floor converts to a booking within the hour or not at all. You are under a sink when the notification arrives, and the charge for that lead has already gone through whether you get to it or not.
Thumbtack tells you the category, not whether the leak is active. Asking that single question in the first reply — rather than in the callback you make two hours later — is what turns a paid lead into a scheduled job.
Water heater is leaking from the bottom, there is a puddle in the garage. Need it replaced, it is a 50 gallon gas unit. What do you charge?
If it is leaking from the bottom of the tank the tank itself has gone, so replacement is the right call. First thing: shut the water supply valve on top of the heater to stop the puddle growing. A standard 50 gallon gas swap runs $1,850 to $2,400 installed depending on venting and code upgrades. Is the heater in the garage on a stand, or on the floor?
Demand patterns, seasonality and what wins a job are the same whichever platform the lead came from — we cover that on the page for plumbers. This page is about what Thumbtack specifically adds to it.
One extra job pays for hundreds of leads. That is the whole argument.
That is the first thing it decides. Thumbtack gives you the category but not whether water is on the floor right now — so an urgent lead gets an urgent reply and can ring your phone, while a fixture swap waits its turn.
Yes, and that is where the money is. Overnight emergency leads are charged the same as daytime ones and are the ones most often lost outright, because nobody is awake to be third in line.
Nothing changes — the reply has already gone. When you surface, the conversation is warm rather than cold, and the AI steps back the moment you type anything yourself.
Every Thumbtack lead already cost you money. Make sure each one gets a reply.
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