Thumbtack · roofing contractors
After a storm you get a month of leads in two days, and you are charged for all of them as they land. The ones you reach on day three have already chosen someone.
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Sixty leads in a day is sixty charges in a day. There is no staffing level that answers sixty requests fast by hand — which means the difference between a profitable storm and an expensive one is entirely in how quickly each one gets a reply.
Thumbtack will not tell you the adjuster is coming Thursday. Asking about it in the first reply — and offering to get an inspection in first — is the single most valuable thing you can say to a homeowner with a claim, and it only works while there is still time.
Storm last night took off shingles on the back slope and there is a stain on the ceiling in the back bedroom. Insurance adjuster is coming Thursday, need someone to look before then.
Getting our inspection done before Thursday is exactly the right instinct — having our photo report in hand when the adjuster arrives changes how that conversation goes. We can be out tomorrow. Has that ceiling stain grown since last night, or has it held steady?
Demand patterns, seasonality and what wins a job are the same whichever platform the lead came from — we cover that on the page for roofing contractors. This page is about what Thumbtack specifically adds to it.
One extra job pays for hundreds of leads. That is the whole argument.
All of them, at the same speed. After a storm every one of those leads has already been charged to you, so the difference between a profitable week and an expensive one is entirely in how many get answered while the homeowner is still choosing.
When insurance is mentioned, yes — it treats the adjuster date as the deadline it is and leads with getting your inspection in first. Thumbtack will not tell you that date; the customer will, if asked.
Never. That promise is not yours to make and it is on the default do-not-say list, along with covering or waiving a deductible.
Every Thumbtack lead already cost you money. Make sure each one gets a reply.
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