Thumbtack · roofing contractors
After a storm you get a month of leads in two days, and you are charged for all of them as they land. The ones you reach on day three have already chosen someone.
Built for ~20-second replies · Partner API, no scraping
Sixty leads in a day is sixty charges in a day. There is no staffing level that answers sixty requests fast by hand — which means the difference between a profitable storm and an expensive one is entirely in how quickly each one gets a reply.
Thumbtack will not tell you the adjuster is coming Thursday. When the homeowner mentions the adjuster visit, a first reply that suggests getting the roof looked at before it is the most valuable thing you can say, and it only works while there is still time. Write the adjuster question into “How to reply to customers” in Settings, and it gets asked.
Storm last night took off shingles on the back slope and there is a stain on the ceiling in the back bedroom. Insurance adjuster is coming Thursday, need someone to look before then.
Getting it looked at before Thursday is the right instinct — photos of the damage in hand make the adjuster visit a much easier conversation. Has the ceiling stain grown since last night, or has it held steady? Tell me which days before Thursday work for you and I will confirm a time.
Demand patterns, seasonality and what wins a job are the same whichever platform the lead came from — we cover that on the page for roofing contractors. This page is about what Thumbtack specifically adds to it.
One extra job pays for hundreds of leads. That is the whole argument.
All of them, at the same speed. After a storm every one of those leads has already been charged to you, so the difference between a profitable week and an expensive one is entirely in how many get answered while the homeowner is still choosing.
If the customer mentions insurance or an adjuster visit, it takes that date into account and suggests getting the roof looked at first. Thumbtack will not tell you that date. To have it asked, write the adjuster question into “How to reply to customers” in Settings.
Never. It does not promise outcomes you have not given it — an approved claim or a covered deductible included. To make it explicit, add both to the Never say list in Settings.
Every Thumbtack lead already cost you money. Make sure each one gets a reply.
Start free trial