SMS Program

Program 1 — account alerts to businesses

Who receives them: owners of businesses with a ReplyThemAll account, at the phone number on their account. What they are about: that account only — an urgent new lead, a customer waiting for an answer only the owner can give, a lead the AI could not answer, and a payment problem that has stopped replies.

How people opt in: in the dashboard, under Settings, the owner enters a mobile number and ticks a box. The box is never ticked in advance, and the alerts are not needed to use the service. The box and the text under it read exactly:

• ☐ Text me alerts about my leads and account from ReplyThemAll
• Urgent leads, customers waiting on you, payment problems. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of any purchase.

Program 1 — what alert recipients receive

Right after the box is ticked and saved, before any alert, one confirmation message:

“ReplyThemAll: You're signed up for lead and account alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out.”

A sample alert:

“ReplyThemAll: This lead looks urgent — Example Cleaning Co. https://app.replythemall.com/dashboard/leads/… Reply STOP to opt out.”

Message frequency varies with the number of leads, typically a few messages a week. Message and data rates may apply. Alerts come from the ReplyThemAll number +1 (307) 357-8080. Unticking the box stops them as well as replying STOP.

With the same opt-in, when a customer answers the business’s text, the answer is forwarded to the owner from the business’s own texting number, tagged with the request — for example:

“ReplyThemAll: @12 Maria texted: Is Friday morning still open? Reply "@12 your message" to answer. Reply STOP to opt out.”

The owner answers the customer by replying to that number starting with the tag, like “@12 Yes, Friday at 9”. Only the text after the tag reaches the customer, signed with the business name.

Program 2 — conversations between a business and its customers

Who starts the conversation: always the customer. A person asks a business for a quote or a job — through a form on the business’s own website, through Google Local Services, or through a marketplace such as Thumbtack or Yelp — and gives a phone number voluntarily as part of that request. ReplyThemAll never texts numbers that did not contact the business, never buys or imports lists, and sends no marketing.

What the customer receives, all signed with the business name:

• One reply to their request — a direct answer to what they asked, sent between 8am and 9pm in the business’s time zone. At night the reply stays in the marketplace conversation only.
• If the customer called the business through Google Local Services and nobody answered, one text about that call.
• Reminders while the request is open — only if the customer agreed to receive them, for example by ticking a consent box on the business’s website form, and only if the business turned reminders on. They go out during the same daytime hours and only for a limited time after the request.
• No automated replies by text after that first message. When the customer texts back, the message is forwarded to the business owner, and a person from the business answers.

Program 2 — sample messages

A first reply to a cleaning request from Google Local Services: “Example Cleaning Co: Hi Maria, thanks for reaching out about a deep clean for your 2-bedroom apartment. We have openings Thursday and Friday morning — which works better for you? Reply STOP to opt out.”

A text after a missed call: “Example Cleaning Co: Sorry we missed your call. How can we help — what kind of cleaning do you need and when? Reply STOP to opt out.”

Message frequency varies: by default one message per request. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Stopping messages

Replying STOP to any message ends messages immediately and permanently for that number — in the customer program, across every business that uses ReplyThemAll. STOP, END, CANCEL, UNSUBSCRIBE, QUIT and the Spanish ALTO and BAJA all work. Replying START resumes them.

For help, reply HELP to any message or write to support@replythemall.com.

Consent and your data

Giving a phone number or agreeing to texts is never a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent records are not sold, rented or shared; they are used only to deliver the messages described on this page.

ReplyThemAll is not affiliated with Google, Thumbtack or Yelp. Their names here only describe where a customer’s request came from.

Full terms: the SMS programme section of our Terms of Service and the text messages section of our Privacy Policy, both linked at the bottom of every page.