Early accessMarketplace connections are pending platform approval. Sign up now — your setup carries over, and you go first when it opens.

Learn

Recovering leads you already missed

Every business has a pile of leads it never replied to. Most treat them as sunk. Some of them are still recoverable, and the ones that are tend to be the larger jobs.

Not everything expires at the same rate

An emergency lead from three weeks ago is gone — the pipe was fixed by someone that night. A quote request for a roof replacement or a recurring cleaning may well be open, because those decisions take weeks and often stall.

Sort your unanswered pile by job type before deciding it is worthless. Urgency is what expires, not interest.

Do not pretend it did not happen

Reaching out three weeks later as if nothing happened invites the obvious question. Acknowledging it plainly — that their request came in during a busy stretch and you are following up now — costs nothing and reads as honest.

Then fix the reason it happened

Recovery is worth doing once. It is not a system. If leads went unanswered because everyone was on a job, that will happen again next week, and the recovery pile will refill at the same rate.

The number worth knowing is not how many you can recover, but how many you are structurally unable to answer in time — that is the one that repeats.

Keep reading

Answer every lead first

Knowing the theory is the easy half. The hard half is being awake at 2am.

Start free trial